Customer Success Manager
Guide brands to success at Adtraction - onboard new partners, optimize campaigns, track performance, and build strong relationships together with a fun, supportive team!
Join Adtraction and the polish team as their first Customer Success Manager!
About Adtraction
Adtraction was founded in 2007, and built on the ambition to create the best possible partnerships between brands and partners. Today, we’re a leading partner marketing platform that connects brands with creators and partners to drive traffic, content, and sales, all on a performance-based model.
We’re a team of 140 people across 12 offices in Europe, with our headquarters in Stockholm, Sweden.
People are at the core of everything we do, and we’re always looking for new talent who share our ambition to help brands and partners grow.
At Adtraction, you can always expect more – from your partnerships, your work, and your career.
About the role
When you join Adtraction, you will become part of a team that combines creativity, collaboration, ambition and commercial drive. Every role plays a part in building strong, lasting relationships — with our clients, partners, and each other.
As a Customer Success Manager, you will take ownership of the customer journey for our small- and medium-sized brands, ensuring exceptional experiences from onboarding through ongoing collaboration. Your work contributes to brand growth and retention by maximizing partner engagement and providing proactive, high-quality support.
What you’ll do
Own and level up relationships with small- and medium-sized brands from day one.
Matchmake brands with top-tier partners to boost results and scale collaborations.
Deliver fast, high-quality support to solve customer problems and keep operations smooth.
Spot growth opportunities to pitch relevant Adtraction products and scale revenue.
Turn brand feedback into real action to help our team improve the platform.
What you bring
A genuine interest in digital marketing and partnerships, or an eagerness to learn
Proactive, structured, and self-driven approach with a can-do attitude
Fast learner with a positive mindset and a solution-oriented approach
Ability to build strong relationships and excellent communication skills
Comfortable juggling multiple tasks and projects at once
Fluency in Polish and English with great communication skills
Your profile will be extra interesting if you bring:
Education in a relevant field
Experience working with CRMs, such as Salesforce
Relevant experience from working with brands, for example in sales, account management or customer success or support
Experience working in affiliate marketing, e-commerce, social media, influencer marketing
We hire based on experience, knowledge and personality, but also potential. If you’re passionate and eager to learn, we’d love to hear from you, also if you don’t meet every requirement.
We’re looking for
… someone who values partnerships and collaboration, takes initiative, and has an always-improve mindset. You’re proactive, enjoy taking ownership, and love solving problems in a fast-paced, ever-changing industry.
We’re a social company that enjoys spending time together, and we can’t wait for you to be part of our vibrant and fun culture!
What we offer
At Adtraction, we believe great people create great results. That’s why we focus on creating a workplace where you can thrive, both professionally and personally.
At Adtraction you can expect this (and more):
Regular social events and a yearly conference where we all meet, work and celebrate
Opportunities to grow and develop your skills
A vibrant office-first culture, with the option to work from home one day a week
An international company with colleagues from 12 offices in Europe
Working at a company listed on Nasdaq First North Growth Market
A competitive compensation package
A culture where we embrace relations, create long-term value and always improve
A company with engaged employees (employee net promoter score of 41)
- Department
- Commercial
- Role
- Customer Success Manager
- Locations
- Waszawa
- Employment type
- Full-time
Our values
-
We create long-term value
We create win-win situations by being proactive and always prioritizing quality.
-
We embrace relations
We support one another, create a positive and fun atmosphere, and genuinely care about people.
-
We always improve
We build trust by delegating responsibility, being transparent, and fostering a strong feedback culture.
Hear from our team
-
Finding employees is tough, but keeping good ones is even tougher. At Adtraction, they understand this and put their employees first. Work doesn't feel like work when you have the right team around you!
Bao Hoang
Customer Success Manager
-
Adtraction's business model is truly exceptional, and my team and I take great pride in fostering collaboration between Brands and Partners. It’s a fascinating, multifaceted world full of opportunities that continue to expand!
Julien Tinti
Country Manager Italy
-
Working at Adtraction is a pleasure! You work with a lot of different exciting projects each day and have the opportunity to work with some of the biggest brands and partners in your country.
Christian Madsen
Head of Growth Denmark
-
At Adtraction, the supportive colleagues and inspiring atmosphere make me feel valued and appreciated. The dynamic and ever-evolving industry ensures that each day brings new and exciting challenges.
Pauliina Ollari
Head of Adtraction Plus
About Adtraction
Adtraction is a leading marketing platform, helping brands attract new customers and increase sales while enabling partners to monetise their content and traffic. The company works with brands across multiple industries, ranging from e-commerce to financial services.
The company was established in 2007 and is headquartered in Stockholm, Sweden, with offices in 12 countries across Europe.