Customer Success Manager
At Adtraction, you’ll have a unique opportunity to work in a dynamic and growing company with a strong focus on partnerships.
We usually respond within two weeks
Are you ready to help brands grow through partnerships?
Adtraction is looking for a dedicated and structured Customer Success Manager to join our team in Aarhus. In this role, you will ensure that our brands succeed with our platform while building long-term relationships with both brands and partners.
About Adtraction
Adtraction is a leading marketing platform that helps brands across Europe increase their online sales. We do this by actively matching brands with the right partners who generate traffic and sales in exchange for commission. Our headquarters are in Stockholm, Sweden, and we have a local presence in 12 countries in Europe. Our Danish office is located in Aarhus.
About the role
As a Customer Success Manager, you will be part of our Danish Ecommerce Team and work closely with colleagues to support a shared portfolio of brands and partners. Your role will focus on helping advertisers and partners with campaign execution, optimization, and day-to-day support – always with the goal of driving performance and growth.
Collaboration is at the core of how we work. Rather than owning your own portfolio, you will contribute to the success of the team by supporting across accounts, assisting with projects, and ensuring that our brands receive the best possible experience on our platform.
Your responsibilities
- Support our eCommerce Team in managing a shared portfolio of advertisers and partners.
- Assist with campaign setup, execution, and day-to-day optimization to ensure strong results.
- Provide customer support via chat, email, and meetings – always aiming for quick and solution-oriented responses.
- Collaborate with colleagues on projects that improve the overall customer and partner experience.
- Monitor performance data together with the team and contribute with insights and ideas to drive growth.
- Help identify opportunities in the market and assist in onboarding new partners and advertisers.
Your profile
- You are proactive, structured, and self-driven.
- You thrive in building strong relationships and have excellent communication skills.
- You have a genuine interest in digital marketing and partnerships, ideally supported by relevant experience or education.
- You have relevant experience working with brands, for example, in sales, account management, or customer success. Bonus points for affiliate-, partner- og influencer-experience.
- You are a fast learner with a positive mindset and a solution-oriented approach.
- You are comfortable juggling multiple tasks and projects at once.
- You are fluent in Danish and English (both written and spoken).
What we offer
- High ambitions, a positive atmosphere, and a proactive culture.
- A supportive and social team that values collaboration and knowledge sharing.
- Regular social activities that strengthen team spirit and expand your network.
- Professional development opportunities with increasing responsibility within customer success, business development, and sales.
- Attractive employment terms that reflect your qualifications.
Application
Please send your application in Danish or English.
We review applications on an ongoing basis and hire as soon as the right candidate is found, so please send your CV and application as soon as possible.
We look forward hearing from you!
- Department
- Commercial
- Role
- Customer Success Manager
- Locations
- Aarhus
- Employment type
- Full-time
Our values
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We create long-term value
We create win-win situations by being proactive and always prioritizing quality.
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We embrace relations
We support one another, create a positive and fun atmosphere, and genuinely care about people.
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We always improve
We build trust by delegating responsibility, being transparent, and fostering a strong feedback culture.
Hear from our team
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Finding employees is tough, but keeping good ones is even tougher. At Adtraction, they understand this and put their employees first. Work doesn't feel like work when you have the right team around you!
Bao Hoang
Customer Success Manager
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Adtraction's business model is truly exceptional, and my team and I take great pride in fostering collaboration between Brands and Partners. It’s a fascinating, multifaceted world full of opportunities that continue to expand!
Julien Tinti
Country Manager Italy
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Working at Adtraction is a pleasure! You work with a lot of different exciting projects each day and have the opportunity to work with some of the biggest brands and partners in your country.
Christian Madsen
Head of Growth Denmark
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At Adtraction, the supportive colleagues and inspiring atmosphere make me feel valued and appreciated. The dynamic and ever-evolving industry ensures that each day brings new and exciting challenges.
Pauliina Ollari
Head of Adtraction Plus
About Adtraction
Adtraction is a leading marketing platform, helping brands attract new customers and increase sales while enabling partners to monetise their content and traffic. The company works with brands across multiple industries, ranging from e-commerce to financial services.
The company was established in 2007 and is headquartered in Stockholm, Sweden, with offices in 12 countries across Europe.
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